Revolutionizing Customer Service: Introducing Talkdesk Autopilot

Discover how Talkdesk Autopilot, a groundbreaking generative artificial intelligence technology, is transforming customer service for banks and retailers. Learn about its self-service use cases and how it enhances customer experiences while driving operational efficiency and reducing costs.

Aramco wins Global Infrastructure & Building Award for smart city platform A’amer

Aramco has been recognized on the world stage for its adoption of Internet of Things (IoT) and Artificial Intelligence (AI) technology. The company’s A’amer platform, which revolutionized the management of residential and commercial facilities and services at the company’s Dhahran headquarters, won the Infrastructure & Building Award at the World Smart City Awards in Spain. […]

Ada introduces generative actions to enable AI-powered customer service chatbots to actually solve customer problems without human intervention

Ada, the world’s leading AI-powered customer service automation company, introduces Ada Generative Actions, a product that uses revolutionary generative AI technology to solve increasingly complex customer queries (those that would require an agent to use multiple business systems) . Companies can quickly establish third-party interfaces using plain language and no code with Generative Actions, providing […]

Constant Contact Appoints New Leadership in APAC to Accelerate Growth in the Region

Constant Contact, a digital marketing and automation platform that has aided millions of small businesses and NGOs worldwide, has appointed Renée Chaplin as its new Asia Pacific (APAC) vice president. Chaplin will spearhead Constant Contact’s expansion in the Asia Pacific area and increase its operations. Chaplin, who is based in Constant Contact’s APAC headquarters in […]

MediaGo Partners with Campaign Management Platform TheOptimizer.io to Enhance Advertising Efficiency

Baidu Global Business Unit’s MediaGo, a deep learning-based intelligent advertising platform, has announced cooperation and integration with TheOptimizer.io, a leading campaign management platform (CMP) in the native and social advertising sectors. This partnership offers advertisers a consolidated solution for streamlining the control and management of all accounts and campaigns on a single platform. Users of […]

Introducing BonBon – Nashtech’s custom intelligent chatbot solution!

Introducing BonBon, NashTech’s new intelligent chatbot solution. Combining the power of AI, RPA, and intelligent automation, BonBon seamlessly integrates into your existing business processes. Use data to increase efficiency and take your business to unparalleled heights. NashTech, part of Nash Squared, offers intelligent chatbot solutions that perfectly blend advanced cognitive technologies, generative AI, intelligent automation, […]