CHAI AI: A Top Platform for Conversational Artificial Intelligence
Explore how CHAI AI revolutionizes customer interactions with its advanced conversational AI platform, offering personalized, human-like experiences at scale
Sitecore Announces 2024 Most Valuable Professionals
Learn about the latest cohort of Sitecore Most Valuable Professionals (MVPs) for 2024, recognizing outstanding contributions to the Sitecore community. Discover how these experts drive innovation and support organizations in achieving their digital goals
Vonage Research Reveals 80% of APAC Customers Are Likely to Take Their Business Elsewhere Following Poor Experiences
Discover the alarming findings from Vonage’s recent research revealing that 80% of APAC customers are inclined to take their business elsewhere following unsatisfactory experiences. Explore the critical insights into customer expectations and learn how businesses can adapt to ensure customer loyalty in a competitive market
Five9 Announces Availability of Intelligent CX Platform on Google Cloud Marketplace
Explore the collaboration between Five9 and Google Cloud as they bring the Intelligent CX Platform to the Google Cloud Marketplace, revolutionizing customer experience with advanced contact center solutions
OPTASIA DEPLOYS AIRTIME ADVANCE SOLUTIONS IN THE IVORY COAST THROUGH MTN
Optasia, a leading Fintech services provider, proudly announces the deployment of its Airtime Advance solutions in Ivory Coast through Mobile Telephone Network Cote D’Ivoire (MTN), a major telecommunications provider in the region. The Airtime Advance solution powered by Optasia is offered in Ivory Coast through MTN, Optasia’s long-standing partner, under the commercial name of “XtraTime”. […]
STELLA AI collaborates with Reynolds and Reynolds to transform the dealer-customer experience.
STELLA Automotive AI, the leading provider of high-end conversational AI technology designed to revolutionize the automotive industry’s customer experience, is pleased to announce that dealerships using the ERA-IGNITE or POWER Dealer Management System (DMS) can now leverage the STELLA Platform’s powerful capabilities. “Dealerships have been looking forward to this integration, and we already have dealers […]
Optimizely Debuts Industry-First Marketing Operating System At Opticon 2023
OPTICON – Optimizely, a leading provider of digital experience platforms, announced a new operating system for marketers built on top of its industry-leading digital experience platform: Optimizely One. Until now, the market has had to make a difficult choice between creating a stack that is more focused on either developers (think open and highly customizable, […]
Ada introduces generative actions to enable AI-powered customer service chatbots to actually solve customer problems without human intervention
Ada, the world’s leading AI-powered customer service automation company, introduces Ada Generative Actions, a product that uses revolutionary generative AI technology to solve increasingly complex customer queries (those that would require an agent to use multiple business systems) . Companies can quickly establish third-party interfaces using plain language and no code with Generative Actions, providing […]
Rephrase.ai Officially Launches Re.Studio with AI-Powered Text-to-Video for Enterprise
Rephrase.ai , a generative AI startup aiming to humanise communication through synthetic media, has unveiled Re Studio, its text-to-video production platform. The platform, which has been in beta for several months and has already powered award-winning video marketing campaigns, gives L&D, customer experience, and sales teams the ability to instantly transform any existing copy across […]
Teradata and ActionIQ Collaborate to Create a New Marketing and Customer Service Offering for VantageCloud Users
Today, Teradata and ActionIQ unveiled a brand-new collaborative service for Teradata VantageCloud clients that focuses on marketing and customer experience (CX) activations. This new service is now finished and available to clients, and it integrates with VantageCloud and ActionIQ. The cooperation exemplifies Teradata’s open and interconnected ecosystem, which also features a solid alliance with ActionIQ […]