Relay.app launches AI-powered workflow automation product with support from Andreessen Horowitz
Relay.app has announced the general availability of its workflow automation product, which combines AI assistance, interactive interactions, and robust multi-user functionality to help teams save time on repetitive tasks. Relay.app was founded by Jacob Bank, who was previously co-founder and CEO of Timeful (acquired by Google in 2015) and then director of product management at […]
Ada introduces generative actions to enable AI-powered customer service chatbots to actually solve customer problems without human intervention
Ada, the world’s leading AI-powered customer service automation company, introduces Ada Generative Actions, a product that uses revolutionary generative AI technology to solve increasingly complex customer queries (those that would require an agent to use multiple business systems) . Companies can quickly establish third-party interfaces using plain language and no code with Generative Actions, providing […]
New Qualtrics and WorkJam Partnership Empowers Every Frontline Employee to Deliver Better Customer Experiences
Qualtrics, the pioneer and inventor of the experience management (XM) category, and WorkJam, the world’s premier digital frontline workplace, have announced a strategic agreement to improve the experience of frontline employees in order to improve the customer experience. Conversational intelligence technology from Qualtrics will be combined with WorkJam’s super app for frontline workers to provide […]
OpenText AI Enables Smarter Organizations
The information company OpenText released the latest edition of its Cloud Editions (CE) 23.4, which incorporates OpenText Aviator artificial intelligence (AI) capabilities that will be carried forward on the company’s innovation roadmap. OpenText has been assisting organizations in managing and securing big complex data sets ranging from IoT and robotics to natural language processing, complex […]